Learny Brain

For Support

A support agent that's awake at 2am.

Learny Brain in support mode resolves customer questions the moment they land — with accurate, step-by-step answers, code samples, and troubleshooting tips drawn from your tuned knowledge base. When a case genuinely needs a person, it hands off cleanly to your team.

Create your workspace

Watch the overview

Always on

Resolves questions the instant they arrive

No queue, no waiting for business hours. Learny Brain answers common and complex questions 24/7, deflecting routine tickets so your team can focus on the cases that truly need them.

  • Available around the clock, on every help page
  • Deflects repetitive tickets automatically
  • Accurate above all — it won't invent steps or settings
How the widget works

Code & how-to

Returns code samples and step-by-step guides

For technical audiences, plain prose isn't enough. Learny Brain answers with formatted code snippets, API examples, and clear step-by-step instructions pulled from your docs — the exact detail a developer needs to get unstuck.

  • Formatted code samples and CLI examples
  • Step-by-step how-tos, not vague pointers
  • Cites the docs each answer came from
See how chat works

Tuned knowledge

Troubleshooting grounded in your knowledge base

Point Learny Brain at your docs, help center, and support articles — a URL or a whole sitemap — and it indexes them into a searchable knowledge base. Answers and troubleshooting steps come straight from your tuned content, not guesswork.

  • Crawls a URL or sitemap and keeps it searchable
  • Add markdown or text files directly
  • Retrieval-grounded — answers trace back to your content
About the Context feature

Escalate

Hands off cleanly when a human is needed

When a case is beyond self-service, Learny Brain escalates — emailing the full conversation to the address you choose so an agent picks up with complete context. No repeating the problem, no lost history.

  • Configurable handoff email for every brain
  • Full transcript and visitor details included
  • Optional "Talk to a human" button and auto-transcripts
Set up escalation

Live on your site in a few steps

From sign-up to a working agent your visitors can trust.

1

Create your brain

Spin up a workspace and a brain dedicated to your support knowledge.

Create your brain
2

Index your docs

Point it at your help center, docs, and articles — a URL or a whole sitemap — and it keeps them searchable.

How context works
3

Set it to Support mode

Flip the widget's purpose to Support so it answers accurately, gives code and steps, and escalates when stuck.

Configure the widget
4

Set up escalation

Choose the email that receives escalations and full transcripts so hard cases reach a human with context.

Set up escalation
5

Embed it on your portal

Drop one line of HTML on your help center and the support agent is live — on every device.

Get the snippet
6

Deflect tickets 24/7

Customers get accurate answers instantly; your team handles only the cases that truly need them.

Get started free

Frequently asked questions

Everything you need to know about Learny Brain for Support.

What is Learny Brain for Support?

It's the Learny Brain widget set to Support mode — an embeddable AI agent for your help portal that answers technical questions 24/7 with code samples and troubleshooting steps, and escalates to a human when needed. It's the same product as our internal knowledge base, pointed at your customers.

How does it stay accurate?

It's retrieval-grounded: answers come from the docs and articles you index, and every answer cites its sources. It's instructed to be accurate above all — it won't invent steps, settings, or policies.

Can it return code and technical detail?

Yes. It answers with formatted code snippets, API and CLI examples, and step-by-step instructions pulled from your content — the detail a developer actually needs.

How do I keep its knowledge current?

Add sources with the Context feature — point it at a URL or a full sitemap and it crawls and indexes the pages, or add markdown/text files directly. Re-scrape any time to pick up changes.

What happens when it can't help?

It escalates. Set a handoff email and, when a case needs a person, Learny Brain emails the full conversation and visitor details to that address so an agent picks up with complete context.

Is there a free way to try it?

Yes — click Launch live demo for a fully working workspace with no sign-up, or create your own workspace in about two minutes.

Give your customers answers at 2am.

Index your docs, set the widget to Support mode, and embed it on your help portal. Customers get accurate, sourced answers around the clock — your team gets fewer routine tickets.

Create your workspace